Hi Team, For one of my email flows, I press the “Show Analytics” button and I am getting the following error: Network Error: Unexpected token < in JSON at position 0”. Can someone please let me know what this is and how to overcome this. Thanks.
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Analytics not working in flows
+2Best answer by retention
Hey
A few things I found whenever I see weird glitches on Klaviyo. Make sure you’re logged into the right Klaviyo Account, especially if you’re switching between different Klaviyo Accounts, sometimes you get an error like this if you had this in a separate tab and forgot you switched accounts.
Or, if you’re like me, I have my Tab opened for a very long time (like for a few days) and came back to it - a re-login to refresh the session helps.
Secondly, in very rare occasions, there might be some issues on Klaviyo’s side. You can always check Klaviyo’s Status page where they’re very transparent about any known issues that might cause some glitches. You can check the status on their Status Page (or better yet, Subscribe to Updates) here:
Hope this helps next time you run into it!
+62Hey
A few things I found whenever I see weird glitches on Klaviyo. Make sure you’re logged into the right Klaviyo Account, especially if you’re switching between different Klaviyo Accounts, sometimes you get an error like this if you had this in a separate tab and forgot you switched accounts.
Or, if you’re like me, I have my Tab opened for a very long time (like for a few days) and came back to it - a re-login to refresh the session helps.
Secondly, in very rare occasions, there might be some issues on Klaviyo’s side. You can always check Klaviyo’s Status page where they’re very transparent about any known issues that might cause some glitches. You can check the status on their Status Page (or better yet, Subscribe to Updates) here:
Hope this helps next time you run into it!
Joseph Hsieh // retentioncommerce.com // twitter: @retention
1 person likes this
+60Hey
Thank you so much for reaching out to the Klaviyo Community for help with this!
Thank you both for your continued contribution to the Klaviyo Community!
+2Thank you. I have requested support to look into this. Appreciate your help.
1 person likes this
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