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Active on site, viewed product and add to cart metrics not tracking other visitors.


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Why Active on site, viewed product and add to cart metrics don't tracking other visitors?


Although tracking my behavior. I have integrated Shopify store with Klaviyo and configured these metrics yesterday but having this issue.
 

Best answer by alex.hong

Hi @Mailbox Manny,

I’m not seeing a link connected to your response. Let me know if that’s a bug.

 

@Naumi30, I believe we went over something similar in a post here:

So let me know if that response answered your question.

 

Thanks!
Alex

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4 replies

Mailbox Manny
Partner - Silver
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  • Partner - Silver
  • 417 replies
  • March 10, 2022

Hi!

 

Check out this post from another community member who was having the same issue (especially @Dov’s recommendations).

 

If after going through that and it still doesn’t work, post back in here. 


alex.hong
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  • Klaviyo Alum
  • 1552 replies
  • Answer
  • March 10, 2022

Hi @Mailbox Manny,

I’m not seeing a link connected to your response. Let me know if that’s a bug.

 

@Naumi30, I believe we went over something similar in a post here:

So let me know if that response answered your question.

 

Thanks!
Alex


Forum|alt.badge.img+2
  • Author
  • Contributor I
  • 2 replies
  • March 10, 2022

Hi @alex.hong,

 

Yes, that response answered my question. I don’t know how to turn off or delete this post to stop getting answers.


alex.hong
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  • Klaviyo Alum
  • 1552 replies
  • March 10, 2022

Great to hear @Naumi30,

I will close this post off for your convenience since the question has now been answered.

 

Thank you!
Alex