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Added to cart snippet not showing in metrics

  • February 18, 2021
  • 2 replies
  • 175 views
J
Contributor I
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Hello me again,

Working on new account, but the metric “Add to Cart” has not appeared in Klaviyo.

Here is the inspected element from my site:

and here is the code in product.liquid in shopify:

Does anyone know why the snippet is not showing up in klaviyo?

 

thanks.

 

Josh

Best answer by Dov

Hi @joshkalms,

Thank you for sharing your question with the Klaviyo Community. Also, thank you @caroline for your follow-up note.

If you have not already found a solution to your issue, I recommend reading our related thread on this topic with solutions outlined here.

Thanks and have a great day.

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2 replies

caroline
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  • caroline
  • Klaviyo Alum
  • 215 replies
  • February 18, 2021

Hi there,

Are you getting any console errors on the URL where this code is live?

Also, to clarify -- the snippet won’t appear in Klaviyo; the “Added to Cart” event will.

Best,

Caroline

Caroline Lu
Dov
Forum|alt.badge.img+61
  • Dov
  • Klaviyo Alum
  • 1493 replies
  • Answer
  • April 8, 2021

Hi @joshkalms,

Thank you for sharing your question with the Klaviyo Community. Also, thank you @caroline for your follow-up note.

If you have not already found a solution to your issue, I recommend reading our related thread on this topic with solutions outlined here.

Thanks and have a great day.

DD

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