I have created a short survey to get customer feedback about my product.
I want to keep the survey as accessible as possible and make the commitment to fill in the survey as small as possible. That’s why i don't want to ask for their e-mail.
The purpose of this survey is not to collect e-mail addresses, but honest feedback.
I made a list to collect the data, but after filling in the survey, nothing gets added to the list. I also tried to create a segment, but that didn't work either.
Do you know how i can collect the data without customers having to fill in their e-mail address?
Thanks!
Solved
Can you create a list or segment without e-mail adresses?
+2Best answer by alex.hong
Hi there
Welcome to the Community.
Unfortunately, Klaviyo doesn't currently have a true surveys feature, although we do have existing integrations with Typeform or Wufoo, which might be a good fit for your use case. Have you read through our guide, Include Ratings Links or NPS Surveys in an Email? It details how to send out a survey in an email (that you could send after a customer purchases).
All the best,
Alex
1 person likes this
+58Hi there
Welcome to the Community.
Unfortunately, Klaviyo doesn't currently have a true surveys feature, although we do have existing integrations with Typeform or Wufoo, which might be a good fit for your use case. Have you read through our guide, Include Ratings Links or NPS Surveys in an Email? It details how to send out a survey in an email (that you could send after a customer purchases).
All the best,
Alex
1 person likes this
+2Hi Alex, thanks for your rely!
I made the survey as a signup form with customized properties.
This signup form is embedded on my website.
I have done this before and this way i can see the data of the customized properties in the profiles, but because i dont ask for e-mail addresses, it seems that the profiles are not added to the list or segment.
Do you know how I can fix this?
Thanks again for your reply!
+58Hey there
One way I can see this working though is if the form was able to recognize the cookied profile when this feedback was submitted. Otherwise that feedback data wouldn't be assigned/associated with any particular profile and essentially be lost. This is expected behavior even for a signup form built in Klaviyo with custom fields. If we're not able to associate those fields to the profile with an email address, then we couldn’t add profiles to a list or segment.
I would again advise to use a third party integration such as Typeform to collect feedback.
All the best,
Alex
+2Thanks Again for sharing your knowledge Alex.
So one way or another, i will have to ask for e-mail in order to see the data?
Jim
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.