Subject: CSV imports stuck in processing queue – no contacts added

Question

Hi Klaviyo Team,We are experiencing an issue importing contacts into our account.We have attempted several CSV imports, including a test file containing just one contact. All imports remain stuck displaying "Your file has been queued for processing."No error messages appear, and our list still contains only one manually added test profile.We have checked our CSV formatting and field mapping. Manually adding a profile works correctly.Our previous subscription has expired, and we are trying to prepare our account before upgrading.Could someone from Klaviyo please investigate whether there is an issue with our account's import processing?Thank you,Solimara NZ Ltd

GabbyEsposito · Answer

Hi ​@Solimara,Thanks for sharing those details, and I’m sorry your imports are stuck. CSV imports can take up to a couple of hours, and in some cases the status can remain stale even after profiles have been added. Please refresh the import history or list page and check whether the profile count changes.If you are still having issues, please reply back to me and I will be sure to reach out directly to someone. You can also review our troubleshooting guide for list imports.

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