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Contributor I
October 23, 2026
Question

Branded Sending Domain: All DNS Records Verified but INVALID_DOMAIN_ERROR

Hi Klaviyo Community,

I'm setting up a branded sending domain for my Shopify store and have encountered a verification issue.

Domain: send.minorauthority.shop
Klaviyo Account ID: Rm2vew
Sending Domain ID: 3444693

When I run Klaviyo's domain verification, all four DNS records individually return verified: true:

  • CNAME: send

  • CNAME: mtd1._domainkey

  • CNAME: mtd2._domainkey

  • TXT: @ (site verification)

However, the overall verification returns:

  • Verification state: failed

  • Error code: INVALID_DOMAIN_ERROR

  • Domain status: Pending

I've retried verification multiple times with the same result.

Could someone from the Klaviyo technical team help explain why the verification fails despite all four DNS records passing?

Is this a domain configuration issue or a Klaviyo-side verification error?

Thank you!