Branded sending domain verified, all DNS records green, but Activate button disabled for days

3 replies
33 views

Hi, my marketing branded sending domain send.www.goodgutclub.co.uk shows as Verified, and all required DNS records (4x NS, site-verification TXT, DMARC TXT) show green/verified in Klaviyo.

However, the Activate button stays greyed out, with the tooltip "Your domain records are still being set up. Please wait a few minutes and try again." It's been like this for over 48 hours. I've already refreshed, tried a different browser, tried incognito and paused my only live flow - Activate is still disabled. I have no scheduled campaigns, and this domain isn't used on any other Klaviyo account.

I'm on a free plan, so I don't have access to live chat. @GabbyEsposito @Temi O. - could you please help escalate this and advise why activation is locked? Thank you SO MUCH!!

Deliverability & delivery

Temi O.Answer

Community Manager

Hi @HayleyT GGC ,

Thank you for reaching out! We’ve seen this with other accounts, I’m sorry you’re dealing with this! Could you please remove and re-add the sending domain within Klaviyo without actually updating the DNS records? Please let me know if this resolves the issue.

Temi@Klaviyo

Temi O.Answer

Community Manager

Hi @HayleyT GGC ,

Thank you for reaching out! We’ve seen this with other accounts, I’m sorry you’re dealing with this! Could you please remove and re-add the sending domain within Klaviyo without actually updating the DNS records? Please let me know if this resolves the issue.

Temi@Klaviyo

H

HayleyT GGCAuthor

Contributor I

Hi @Temi O. Thanks so much for your reply. This worked! 🙌🏻

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials