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Contributor I
October 9, 2026
Question

Branded sending domain verified, all DNS records green, but Activate button disabled for days

  • October 9, 2026
  • 0 replies
  • 2 views

Hi, my marketing branded sending domain send.www.goodgutclub.co.uk shows as Verified, and all required DNS records (4x NS, site-verification TXT, DMARC TXT) show green/verified in Klaviyo.

However, the Activate button stays greyed out, with the tooltip "Your domain records are still being set up. Please wait a few minutes and try again." It's been like this for over 48 hours. I've already refreshed, tried a different browser, tried incognito and paused my only live flow - Activate is still disabled. I have no scheduled campaigns, and this domain isn't used on any other Klaviyo account.

I'm on a free plan, so I don't have access to live chat. ​@GabbyEsposito  ​@Temi O.  - could you please help escalate this and advise why activation is locked? Thank you SO MUCH!!