CSV import stuck at “queued for processing” since yesterday, approximately 40 contacts

I also created a new list and imported the same CSV, but that import is stuck at “queued for processing” too. The issue affects two separate lists. My account also displays “Your plans have been canceled,” although Billing shows a $0/month plan, 63 active profiles, and 0 of 500 email sends used. Could these symptoms be related, and how can the queued imports be investigated?

Hi Brandy, apologies for the delay in response here! 

The import issue can be pushed through on the backend if you are still having that issue. If this is still happening, we do not recommend re-trying other imports as these will all get backed up. 

These symptoms could be related. A canceled account state can prevent features such as list imports from processing, even when Billing displays a $0 plan and remaining email sends. 

Please review these areas:

1. Check Billing → Preferences and confirm the account is active on Free, not still canceled. If it’s canceled, use Reactivate to free; then check the Imports page again.
2. If the account is active but both jobs remain queued, contact Support to inspect the two import jobs and determine whether they need to be reset or resubmitted. Provide the account ID, both list links or IDs, import times, and screenshots of the queued status and field-mapping screen. Don’t attach the CSV if it contains customer personal data.
3. Avoid repeatedly uploading the same file until Support checks the existing jobs, so you can confirm whether either import started or needs a fresh submission.

As you are on a $0 account and do not have access to Support, I can open a ticket on your behalf as a one-off request if further investigation is needed on this!