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Contributor I
Sep 20, 2026 3:52 PM UTC

Deliverability Certificate

Help! I completed the Deliverability Certificate and passed the exam several hours ago, however, until now, I haven’t received my certificate. 

2 replies

Community Manager
Sep 23, 2026 1:31 PM UTC

Hi Jocelyn, 

Thank you for bringing this to our attention! I will flag this with the appropriate team and follow up with you directly if we need any additional details. 

Community Manager
Sep 24, 2026 4:48 PM UTC

Hi Jocelyn, 

I received an update from our team on this! 

Your certificate was completed and it was sent out. Can you please check your spam/trash folders to see if this was sent there? 

Our team noted that it looks like this was under the hello@pulseandpenmedia.com email address, but there is another certificate under a Gmail account but they were not positive if it is another account you have.