email collection on a $0 plan

Question

I am currently not on a paid klaviyo plan (I had an active account but I put my store on temporary hiatus which is why I’m currently on a $0 plan). However I will soon be on the paid plan in the future.

My question is, I have created a new pop up form and linked it to my website. If customers enter their email into that form, will their email still be stored in the list for when I later join the paid plan?

I have tested it out by putting my email in the pop up form, it says 2 emails submitted, but in the profiles section my emails dont show at all. So just wondering if I really do need to buy a plan to keep these email, as I want to build it before I actually switch on my store again. I currently dont want to pay the monthly plans as I am not sending out any campaigns within the next 3 months, so it would be a waste of money for me

Kim from Cadence · Accepted Answer

​@importantmuffin, I think if youcanceled your accountbut didn’t reactivate as free, your account would be in a state where you can’t collect signups, send campaigns, trigger flows, etc. If you go to Billing > Preferences, do you see a button to “Reactivate as free”? More details in the Klaviyo docs -https://help.klaviyo.com/hc/en-us/articles/1260805595309There are a few reasons why you might not see a profile be created after signing up via a signup form; a double-opt-inlist — which you confirmed was not the problem here— or triggering Klaviyo’slist-bombing are the most common.Cadence/Book a demo

CRM Global · Answer

You don’t need to buy a plan, the list you have connected it to might be double opt in which is why none of them are found in Klaviyo yet - https://help.klaviyo.com/hc/en-us/articles/115005251108

So don’t worry, it is nothing to do with a paid plan. I would recommend using Mail Ward from the app store if you do change this to single opt in though because it stops any spam profiles entering your flows.

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