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Contributor I
May 5, 2026
Solved

I can't access to my old account, because I don't have access to my old email

  • May 5, 2026
  • 1 reply
  • 96 views

I've submitted multiple support requests but received no response. I need help deactivating a Shopify integration on an old account I can't access. Please help!

Best answer by emma.owens

Hi ​@Zaria atelier

Thank you for reaching out to the Community! Can you please submit an account access request form via this link: https://help.klaviyo.com/hc/en-us/account-access-request . This will submit a priority ticket to our support team who can assist with getting you access to your account! 

1 reply

emma.owens
Community Manager
Community Manager
May 8, 2026

Hi ​@Zaria atelier

Thank you for reaching out to the Community! Can you please submit an account access request form via this link: https://help.klaviyo.com/hc/en-us/account-access-request . This will submit a priority ticket to our support team who can assist with getting you access to your account!