Refund Request

Forum|Forum|1 year ago
April 17, 2025
3 replies
208 views

Hi,

We were not able to send out any campaigns, and emails were not being delivered — an issue for which we raised multiple support tickets. Despite these efforts, the problem remained unresolved.

We also tried to cancel the subscription but were unable to do so through the system. Since we haven’t been able to use the service for the past 90 days, we kindly request a refund. Please review our account activity and assist us accordingly.

Thank you.

Best answer by chloe.strange

Hi @Dari Mooch,

Thanks for being a part of the Community! I see that you have an open ticket with Support on this - when it comes to billing questions, they'll be the best point of contact to discuss.

~Chloe

D

Dari MoochAuthor

Contributor I

@chloe.strange

D

Dasuccess

Contributor I

Based on you being unable to send out campaigns, which sender email address are you using?

The general (gmail.com) or business email?

chloe.strangeAnswer

Community Manager

Hi @Dari Mooch,

Thanks for being a part of the Community! I see that you have an open ticket with Support on this - when it comes to billing questions, they'll be the best point of contact to discuss.

~Chloe

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