Sending Domain activation. not working

Question

Hi, I added NS and TXT records to my domain provider, GoDaddy. My domain is studio336.com and I was trying to set up for hello.studio336.com and help.studio336.com. They were marked as verified on Klaviyo. I received a notification saying it was ready to activate. When I click the notification it takes me to the page where it shows my sending domains and their verified status but the botton to activate is greyed out. When I over it says it’s not ready yet to try again later. It’s been a month now. It shows that my DNS records are not found when I look up on MXtoolbox. but I have verified that everything is correct on both sides. I’ve also cleared cache and used an incognito browser. What am I missing?

Shittu_12 · Accepted Answer

When I look up your dnsrecords using mxtoolbox,they genuinely aren't there. That's why the Activate button won't budge. The issue might be that there’s an old record from your landing page or maybe godaddy itself does not support thatkind of setup. I’ll suggest you put the recorddirectly from godaddy's own name serversto see exactly what's actually published, check both subdomains for anything conflicting the other, and compare every value against what Klaviyo gave.

ErinStudio336 · Answer

The issue is with Klaviyo and the dynamic setup for GoDaddy. After many days and much searching, I was easily able to get it to work with the “static” setup, that’s just not what Klaviyo recommended so I hadn’t tried that option.

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