Shopify orders stopped syncing after January 7, 2023, but historical sync shows complete

My Shopify integration shows Enabled, and historical syncing shows Complete, but the latest event in Klaviyo’s Shopify Placed Order feed is dated January 7, 2023. Shopify has current paid orders that aren’t appearing in Klaviyo.

Here’s what I’ve tried:

• Selected Update Settings → Update Integration. The first attempt timed out.
• Tried again and received a green confirmation, but recent orders are still missing.
• Asked Kira for help but couldn’t identify a recovery procedure.

What is the supported next step to restore ongoing syncing and import the missing orders? Are there specific checks I should perform, or does this require an account-level investigation by Klaviyo Support?