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Contributor I
September 4, 2026
Question

Work & then Stops Working (Sign up forms / Adding to list) Form ID: VQAbeE

  • September 4, 2026
  • 1 reply
  • 8 views

Hello 

Hope someone can help, still in the early stages of using my first form which everything seems set up 
As I cannot get support as my startup has expired and dont want to subscribe yet as it doesnt work :) I come here 

When submitting a form
it adds to my list, but then after adding other emails it just stops. they add to the profiles so 100% form is working but they just decided to not add to the list. Which it worked before without touching anything so it is very strange 

Then of course I dont get a welcome email but that is linked to it not adding to list 

An extra problem I have is if I have a unique code with no fallback, it sometimes comes with an error and the customer wont see the code 

Lastly with my submissions that worked YAY!!!!!! they dont get a fallback email. I even set it to 10mins if they never bought anything so I dont wait days to see if it worked and not email goes to them.

Just seems everything is stop start and nothing works 100% all the time 

If Support just on here, the AI chatbot Form ID: VQAbeE

Thanks 
Hopefully can set this up and then pay for a subscription if it works properly 
James 

1 reply

Kim from Cadence
Partner
Partner
September 4, 2026

@goodeen, a few questions for you
1. How are you testing signing up for the list? Different emails in same browser? Klaviyo has some built-in protections to avoid spam scenarios, so it’s possible certain ways you might try to test submitting a form could result in funky behavior unfortunately.
2. Do you have double opt-in (DOI) turned on for your list? You should check list settings. If DOI is turned on, that could explain why you’re seeing profiles created but they’re not being added to your list. See https://help.klaviyo.com/hc/en-us/articles/115005251108 for more details. 
3. You’d have to share more details about your welcome series flow + fallback email (maybe some screenshots would help) for me to advise on what’s happening there.

Cadence / Book a demo

Kim — Founder @ Cadence | Helping brands automate recurring campaigns (daily, weekly, monthly) | Happy to connect! | https://cadencecampaigns.com