I want to duplicate the metric "Track123 Shipment Status Update" to my another store "C'est La Vie" from Harper Manchester, can you help me step by step guide on how. I tried creating inside custom metric setting but it looks like it has to do with API from the store account. I'm not sure what to do next.
+27Hey
Good question! The “Create Metric” process you’re currently working on is actually meant for creating custom conversion metrics, which are ways to track your conversions by aggregating/filtering events already in Klaviyo. You can read more about this here. Unfortunately, this process doesn’t allow you to create a new event that tracks behavior on your website and sends it to Klaviyo. To do this, you’d need to utilize our API.
To start tracking a custom event on your website/storefront, you’d want to use the Create Event endpoint, and set it to fire whenever somebody takes a certain action/a certain event happens on your website. I unfortunately wouldn’t be able to provide a step-by-step guide on this process, as this would require adding code to your website and programming it to send when a certain event happens (like when somebody places an order or your shipping app sends information to your site). I’d recommend reaching out to a developer to help you set this up! The article for the Create Event endpoint contains a sample API call that you can base the structure of your new event on, and I’d recommend taking a look at the way your original metric is set up in tandem with the article, so you can create an event with the same exact structure.
If you’re a developer, or have a dev on your team, this might be a fairly straightforward process for you, but if not, we have a directory of partners here that you can reach out to in order to help you implement this!
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