I’m testing the gap between prediction and actual intervention

For merchants already using Expected Date of Next Order:

What do you normally do when the prediction says a customer is overdue, but their recent behavior suggests a different story?

For example:

• recently visited

• added to cart

• contacted support

• unusually large previous order

• bought a product with a long replenishment cycle

Do you handle these cases inside Klaviyo, manually, or just leave them in the normal win-back flow?

I’m testing the gap between prediction and actual intervention.