How is revenue exactly calculated from an email?
Hi
Good question! While each account is able to customize their attribution settings (how we attribute purchases and revenue to messages), your default attribution settings should be 5 days for email clicks and email opens. Let me explain what that means.
If somebody is sent an email, they have 5 days to open/click that email and then make a purchase from your store, in order for their purchase to be attributed to Klaviyo. So if somebody receives an email, and then 2 days later opens it, and the next day makes a purchase, that purchase is attributed to that email, and the email generated that revenue. We calculate revenue as (Sub-Total + Shipping) - discounts. Our help article here explains message attribution a bit more, and I’d recommend taking a look! Let me know if I can answer any other questions.
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