Community team

Hi all,  I seem to of got myself in a little bit of a mess and just seem to be going round in circles. Im so confused.  Here are some details: I have a sign up pop up I have an embeded form on my website. When I signed up to Klaviyo I made a list lets call it ‘List A’On this list I have 217 people I have created a segment for all those who accept marketing using: Subscribed to List at least onceover all time OR Accepts Marketing is trueThis list now has 295 members?? - how can that be?  I have today added a check box to my pop up form that is accepting marking and sourced that to accepts marketing: true. Do my people who subscribe from my pop up and subscription page go straight to my ‘List A’? As you can tell I really have got myself in a state over it.  Thanks

HI all, I have a flow setup for a email to be sent out after a purchase. I noticed that this had not been sent out. I also noticed that Recent Data was not logging any events. Any ideas why this could be happening? Thanks

I activated the Abandon cart flow where the email shows the image and product title of the abandoned item. I am having trouble recreating it. Is there a way to get it back? It is no longer available in “Browse ideas”

Hello, I updated my klaviyo plan but my account is suspended because there was a previous payment that was not processed. What solution do I have, I have changed the card and updated the plan several times and it continues to charge me but my account is not activated! I need help.   

I changed a collection name after setting up my klaviyo segment and lost all my profiles...it went from 149 down to 6. How do I find and merge all profiles that have purchased this product line? I’ve tried a couple different ways...I’ve tried by collections which is not working because the collection title was changed...and I’ve tried by vendor which I noticed was set up in my Shopify account incorrectly so….how do I get all these profiles in one net to add them to a segment?

Hey guys, I recently installed the app and I am loving it! Just had a couple of setup questions that I need some assistance with if possible,I believe that I have successfully integrated Klaviyo with Shopify and have created a Subscriber List on Klaviyo which auto populates as soon as a customer subcribes via the Klaviyo created popup form or the standard Shopify footer subscription function.I am just experiencing some issues with regards to the below: I would like to know how I can arrange for any manually added customer profiles on my Shopify Customer List to be automatically added to my Klaviyo list. As I mentioned above, the sign up form submissions are working fine, but not any manually added profiles. How can I enable for the customer tags that I assign to Customers on Shopify to transfer onto the Tags I create on Klaviyo? Is there an automated way to integrate these? I would like to know how I can go ab

Hello What api method can I use to retrieve new and existing users with their associated subscriber status? I’ve looked through the documentation but can’t find what ‘m looking for. Is there a way to see for example for time period of 24 hours lets say - who subscribed in that period? Who signed up etc? Is there also a way to access the full customer base using the api and access their current email status? for example if I have 10K emails - can I download them with their associated profiles/subscriber status? Many thanksAdham

Hi, I created my accountand receibed the link for email confirmation. After that i didn’t receive any comunication of manual verification or account disabled, i was able to import my cliernts and prepare the flow,but when it came to the moment of change from DRAFT to LIVE it said that my account is disabled..but they haven’t asked my for anything and can’t see what’s my status of verification.. how can i get urgent help on this? i need to have my flow working this weekend

Hi, sorry, dumb question but should my master customer list be a list or a segment? I inherited this corporate account from others who created a master list but as a segment - see below. Thanks  

Hello - does anyone know what the average opt-in rate for SMS is? Looking to see how many of our customers could potentially sign up.

Hi,  I am working on a custom website that connects to Woocommerce using the rest API, the website also uses the Klaviyo integration and the connection on our custom website uses the Klaviyo rest API but I am running into an issue where I am unsure of how I trigger the “Started Checkout” event. I need something like an event and event_id but I am unsure where to get those.Is it it even possible to trigger “Woocommerce” flow triggers through the Klaviyo rest api?  Kind regards,Robbert

I am looking at using the provided Winback campaign flow series and abandon cart reminder flow series. I noticed that there is no filter on email two. If a user makes a purchase after receiving email 1 there should be a stop filter on email two right? Am i looking into this wrong?

Hi All,  So, here’s the scenario.  We have an abandoned cart flow with a filter to skip anyone who has placed an order since starting the flow.   However, we have an update profile property at the beginning and at the end to mark that the subscriber is in that flow.   Now, the question - If a subscriber enters the flow, places an order after the first email and is tagged as “InFlow”, will they never complete the last action of setting the “InFlow” property to FALSE to signify they are not in the flow because of the filter?  If so, what’s an alternate solution that doesn’t involve adding conditional checks after each step?  Thanks!

Hi Everyone, I’m looking for the variable code to show the total number of points a user has with my store. Ideally if they have no points we could then prompt them to sign up for points instead.Closest code I can come up with is: {% if points_total %}{{ points_total }}, {% endif %} but it doesn’t seem to work very well when I test it. Klaviyo does keep track of points under user profiles so this should be possible. Any help is appreciated 

Hey Klaviyo Community! Is it possible to target customers in an abandoned cart flow based on previous purchase value? Basically, I have a trigger split based on cart value, and then I want to have a conditional split for "Person has/has not (placed order/fulfilled order) where value = $X at least once over all time." Basically, I only want to give people an offer who have never reached a certain purchase threshold prior. I've been using this help center article and tried to use both the Placed Order and Fulfilled Order actions, but there doesn't seem to be the $value property to define in my conditional split. Any input is greatly appreciated!

I created a flow that triggers a staff notification email whenever someone makes a purchase. In the subject line of that email I want to have the name, email, total price, and purchase date. This is what I have: {{ first_name }} {{ email }} {{ total_price }} {{ date }}.Currently, however, only name and email appear when a notification is triggered. Total price and date do not appear. How can I get these to populate correctly?My store is on Shopify. Thank you!

Hi, I feel like I should have found the answer to this somewhere, but I haven’t We’re running a promotion that gives a group of customers free shipping for a year if they spend $5,000 in 90 days. I want to send a email reminder each month that says something like “Don’t forget to spend $5,000 before August. You’ve already spent $xxxx.xx!” I know you can segment by revenue, is there a property I can include in the body of an email to accomplish this? Thanks, 

Hello, I am trying to subscribe users to a Klaviyo list by sending data to the API via webhook. I think the issue is in the payload, but I’m not sure exactly what it should look like. I’m fairly confident I have the endpoint right, and I have set this up with other email marketing platforms so I know the source of the webhook works. I’m hoping someone can show me an example or a template of what my payload should look like - it just needs to send first name and email address to the list.

I have a quiz in Octane AI with an email opt-in at the end; however, during testing the lists are not being populated in Klavyio and the emails aren’t being sent out. I am brand new to Klavyio and am not sure where to start to figure out why it isn’t working. I created custom segments and flows for the emails to be sent. The segments are based on properties gathered from the quiz.  If someone could please help I would greatly appreciate it!Here are the Segment and Flow Details: 

I have integrated Shopify and Klaviyo but I have two problems: The Newsletter list is not updating from Shopify Launch Page to Klaviyo - I see them as Profiles but they are not in my Segments/Lists. I have already put in the code into my .liquid to enable Newsletter sign ups and automatic syncing.  I am unable to set up a Welcome flow > I had set up a Welcome flow to say Hi to new subscribers but it did not sent to the test emails I had put into the specific Subscription list I used.I would really appreciate your help - I tried looking at the Help Centre but I think there is something I’ve missed. Edit: It seems like my Newsletter Subscribers (from my Shopify’s launch page) is being synced with Klaviyo. However, after try to set up my Welcome Series flow..it says my account is suspended for review. Did I do anything wrong that I need to fix?  

Hi everyone,I’m wondering if someone can help me out with this! I have a pop-up on my website that says “Sign up for 10%!”, which adds them to my “10% off” list, and triggers a flow to send them a discount code. The problem I’m having is, is that I don’t know how to make sure their e-mail is ALSO added to my “Newsletter” list. I want to keep these separate, because I don’t want people who sign up for my email at my footer to get 10% off also. Does this make sense? If so, is this possible? Any help is appreciated! Thanks so much :)Jean-Luc

Hey All, here’s a quick recap of the Live From Your Laptop session with GhostBed.   I’ll add [Manny’s Notes] to stuff that wasn’t discussed in the session but may add some color to the topic. If you missed the session, you can find a recording here: https://www.klaviyo.com/events/live-from-your-laptop/on-demand?wchannelid=62y5ps8tfo&wmediaid=y6tixm7oq9

Manually suppressing a profile in Klaviyo is pretty simple. To manually unsubscribe someone from all emails sent by Klaviyo, navigate to Profiles > Suppressed Profiles > Add Email Address. Enter the email address and select Add Email Address. This method is what we’d recommend for suppressing a single profile at a time if, for example, a customer requested that you remove them from your list. If you are looking for more information on how to suppress multiple profiles at once for list cleaning, check out our article on how to identify and suppress unengaged profiles.If you have any questions about this process, post below and let’s discuss!

Hello thereI set up a list in Klaviyo and added the webhook to Unbounce and changed the required field to (email) but not receiving the form submissions.I have a question about the list id.  When I add the webhook to unbounce do I change the last part of the URL to the list Id I want them directed to?  Or do I use the URL just like it was given to me when generated on Klaviyo integrations page/instructions?2nd part of question-It was working fine a few days ago and since then we changed the ‘reply to’ email address.  Could this be something that would interrupt the integration?Thank you!

Newbie here (wave) just joined the beginning of May.Does changing a title of a Shopify collection effect Klaviyo flows associated with the name changed collection? I had a flow that seemed to be working and now its not and that is all I can think that might be the cause.  Also, how long does it take for a profile to populate into a flow? I have one I’ve been watching from 17 hours ago. However, another profile was added to a different flow and they just ordered….so? I think my flow is messed up but I’m not sure where. This is how Its set up... TRIGGERPeople will enter this flow when they Placed Order.TRIGGER FILTERS (1)Collections contains (Brand)FLOW FILTERS (1)Has not been in flow in the last 90 daysThis is a brand new customer...they ordered from that brand but they are not in the flow...I also checked if they accept marketing and they do. I’m lost.