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Abandoned cart trigger doesn't work after installing snippet

  • May 28, 2024
  • 2 replies
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Hi everyone!

I’m a bit lost here and I don’t know what to check next.

I’m using Klaviyo with Shopify (www.poolito.com), where I’m using the COLOR Theme.

I wanted to get the “Add to cart” event so I went ahead and followed the Klaviyo guide for this (https://help.klaviyo.com/hc/en-us/articles/115001396711): when the “standard snippet” didn’t work, I tried installing the ID button snippet in my theme.liquid section, (see attachment).

 

 

Despite having followed all the steps, the event is not triggered  and I really don’t know what to try next.

Can anyone help?

 

Many thanks

 

Alessandra

Best answer by Brian Turcotte

Hi @ale bestetti


Can you confirm that you have the Klaviyo javascript (klaviyo.js) enabled on your site?

 

- Brian

2 replies

Brian Turcotte
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  • Klaviyo Alum
  • 1393 replies
  • Answer
  • June 9, 2024

Hi @ale bestetti


Can you confirm that you have the Klaviyo javascript (klaviyo.js) enabled on your site?

 

- Brian


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  • Author
  • Contributor I
  • 1 reply
  • June 17, 2024

Hi @Brian Turcotte , thanks for your answer.

I’m not sure but I have contacted a developer that fixed it, I think working on the theme.

 

Thanks you


Alessandra