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Contributor I
June 13, 2024
Solved

Double Opt-In not receiving opt-in email

  • June 13, 2024
  • 11 replies
  • 494 views

We've set up an Oauth integration and all seems to be working well except one detail - users who sign up on double opt-in aren't receiving their opt-in emails. I've tested with a demo brand I've set up but haven't received the email for any recent signups when having double opt-in selected, and so the users are stuck in a "never subscribed" state. If using single opt-in, the user is subscribed to email marketing correctly.

Some more details:
- We first create a profile, then hit the subscribe profiles endpoint to opt them into email marketing

- We're using the klaviyo-api node package

- The oauth app has these permissions: events:read events:write profiles:read profiles:write lists:read lists:write subscriptions:read subscriptions:write

    This topic has been closed for replies.
    Best answer by Kim Strauch

    @jackson.aisle, thanks for the update. I think this might be a case of IP blocking / list bombing. Do you mind filing a ticket with support to get assistance on this? 

    11 replies

    kaila.lawrence
    Community Manager
    Community Manager
    July 1, 2024

    @jackson.aisle I’ve opened a ticket on your behalf. You should hear from Support soon via email! :)