Early on in our development with the Klaviyo API, I made a mistake with user statuses. Some of them ended up being 'subscribed' when they shouldn't have been, and some as 'unsubscribed' when they shouldn't have been. All the neutral statuses are saved in a database, so I was wondering whether it's possible to reset users' consent to the 'never subscribed' status. I've been trying to play with the API in our staging environment, but so far, without success
Hi
So you’re not trying to mark the profiles as `unsubscribed`, just the `⚠️ Never subscribed`, right?
I don’t think this is possible via the API. You can suppress and unsubscribe profiles, but I don’t believe you can set them to neutral…
Curious if anyone else knows a way to do this...
yes I want to mark profiles as ‘never subscribed’. I’ve tried the un-suppress - no luck with that one, as profiles seem to stay ‘unsubscribed’ or ‘subscribed’ even though they shouldn’t
Hi
That’s an avenue to explore if you’re still looking for a solution…
hey
Thanks for your message, I’ll have a look into it later on today!
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