Problem Solver I

Solved

Slow performance

Forum|Forum|1 year ago
October 9, 2024
5 replies
268 views

Hi there,

We are experiencing that Klaviyo is extremely slow lately and has more and more bugs. Is anyone else experiencing these issues?

I'm just wondering if this is our account or the general experience?

Thanks!

This topic has been closed for replies.

Best answer by chloe.strange

Hi @Mathilde,

I’ve shared your experience with our product team. We appreciate your feedback. As David shared, we do have a publicly facing status page to help communicate any issues if they do occur. I’ve also looped in your CSM who will follow up with you to learn more about your experience since you shared it appears to be a local issue. Thanks again for being a part of our community!

J

juanortiz1959

Contributor I

Hi there,

We are experiencing that Klaviyo is extremely slow lately and has more and more bugs. Is anyone else experiencing these issues?

I'm just wondering if this is our account or the general experience?

Thanks!

Hi Mathilde are u talking about the Klaviyo’s web interface? or feeding data via API and other methods? could you elaborate where is slow?

DavidV

2025 Champion

Hi @Mathilde,

I’m not having any issues, and the Klaviyo Status page is not reporting any issues across the system.

Could this be a local issue either with your connection or device?

Thanks
David

Zyber is New Zealand's leading Shopify Premier & Klaviyo Master Platinum Partner passionate about helping merchants succeed. www.zyber.co.nz & www.unlocked.co.nz

M

MathildeAuthor

Problem Solver I

Hi, thanks for sharing your experiences. I’m concluding this might be local, so I will reach out to Support.

KeviSunshine

Expert Problem Solver III

Hi @Mathilde,

I want to let you know that you’re not crazy and both me and the marketing team that uses Klaviyo experience these minor issues all the time. Sometimes it’s flow stats not loading, sometimes it’s segments not being created, sometimes conditional steps don’t show their properties, etc.

Although we haven’t seen any increase in these issues– they’re all intermittent, and they’ve been around since we started using Klaviyo ~4 years ago.

Usually a simple refresh fixes everything, but for the less tech savvy this can be quite annoying.

I don’t think there’s anything we can really do about this… but I wanted to let you know that your issues resonate with every Klaviyo user at my company 👍

Best,

Kevin.

chloe.strangeAnswer

Community Manager

Hi @Mathilde,

I’ve shared your experience with our product team. We appreciate your feedback. As David shared, we do have a publicly facing status page to help communicate any issues if they do occur. I’ve also looped in your CSM who will follow up with you to learn more about your experience since you shared it appears to be a local issue. Thanks again for being a part of our community!

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