Hi there,I’ve faced the discrepancy in “Unsubscribed" metric between UI and API for campaign 01HSG6F014BXXNPQSQ76RPG2AB “ag-040124-MonthlyBirthdayInspo_6am”.UI has 514 “Unsubscribed" events:However, in API I found 2 metrics:VYpqKR “Unsubscribed from Email Marketing” has 333:XxudPw “Clicked email to unsubscribe” has 316: Please explain which metric I should use in API to get the “Unsubscribed" value I see in UI. Kind regards,Evgeniy

Contributor IV

Solved

“Unsubscribed" count on UI doesn't match API metric

4 replies
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Hi there,

I’ve faced the discrepancy in “Unsubscribed" metric between UI and API for campaign 01HSG6F014BXXNPQSQ76RPG2AB “ag-040124-MonthlyBirthdayInspo_6am”.

UI has 514 “Unsubscribed" events:

However, in API I found 2 metrics:

VYpqKR “Unsubscribed from Email Marketing” has 333:

XxudPw “Clicked email to unsubscribe” has 316:

Please explain which metric I should use in API to get the “Unsubscribed" value I see in UI.

Kind regards,

Evgeniy

Campaigns & channels

This topic has been closed for replies.

Brian TurcotteAnswer

Klaviyo Alum

Hey @imp_dev!

My apologies for the delay.

I would recommend using the new Reporting API for campaigns instead of the Query Metrics Aggregates endpoint, as the Reporting API pulls from the same source as the UI.

Best,

Brian

Brian Turcotte

Klaviyo Alum

Hi @imp_dev!

I’ll check on this internally and I’ll update the thread ASAP!

- Brian

I

imp_devAuthor

Contributor IV

Hi @Brian Turcotte ,

Thank you for looking at my question!

Kind regards,
Evgeniy

I

imp_devAuthor

Contributor IV

Hi @Brian Turcotte ,

Any update here?

Brian TurcotteAnswer

Klaviyo Alum

Hey @imp_dev!

My apologies for the delay.

I would recommend using the new Reporting API for campaigns instead of the Query Metrics Aggregates endpoint, as the Reporting API pulls from the same source as the UI.

Best,

Brian

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