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“Unsubscribed" count on UI doesn't match API metric

  • May 6, 2024
  • 4 replies
  • 149 views

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Hi there,

I’ve faced the discrepancy in “Unsubscribed" metric between UI and API for campaign 01HSG6F014BXXNPQSQ76RPG2AB “ag-040124-MonthlyBirthdayInspo_6am”.

UI has 514 “Unsubscribed" events:

However, in API I found 2 metrics:

  1. VYpqKR “Unsubscribed from Email Marketing” has 333:
  1. XxudPw “Clicked email to unsubscribe” has 316:

 

Please explain which metric I should use in API to get the “Unsubscribed" value I see in UI.

 

Kind regards,

Evgeniy

Best answer by Brian Turcotte

Hey @imp_dev!

My apologies for the delay. 

 

I would recommend using the new Reporting API for campaigns instead of the Query Metrics Aggregates endpoint, as the Reporting API pulls from the same source as the UI.

 

Best,

Brian

This topic has been closed for replies.

4 replies

Brian Turcotte
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Hi @imp_dev!

I’ll check on this internally and I’ll update the thread ASAP!
 

- Brian


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  • Author
  • Contributor IV
  • May 14, 2024

Hi @Brian Turcotte ,

Thank you for looking at my question!

Kind regards,
Evgeniy


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  • Author
  • Contributor IV
  • May 21, 2024

Hi @Brian Turcotte ,

Any update here?


Brian Turcotte
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  • Klaviyo Alum
  • Answer
  • June 14, 2024

Hey @imp_dev!

My apologies for the delay. 

 

I would recommend using the new Reporting API for campaigns instead of the Query Metrics Aggregates endpoint, as the Reporting API pulls from the same source as the UI.

 

Best,

Brian