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Contributor II
September 10, 2026
Solved

Adding links to the double opt-in confirmation email - is that possible?

  • September 10, 2026
  • 2 replies
  • 40 views

Hi everyone,

I'm trying to add custom links to my double opt-in confirmation email.

However, the editor for the DOI confirmation email seems very limited compared to regular email templates. I can't find a way to insert hyperlinks.

My questions:

  1. Is there a way to add custom links to the DOI confirmation email?

  2. If not -- is there a workaround?

  3. Is this a known limitation, and is there a feature request for it?

Any hints are appreciated!

Thanks!

    Best answer by Meghan F.

    Hi ​@DISOA82
    I am happy to answer these questions for you! 

    When using Klaviyo’s editor for the confirmation page, only paid accounts have the ability to add and edit links and source code on this page. If you are on a free plan, that would likely be the reason you are seeing this limitation.

    For a paid account, you can arrange this for the default pages at the account-level or configure custom consent pages for a given list if you want different details to present to those subscribers. 

    This guide shares more details on consent pages for reference: https://help.klaviyo.com/hc/en-us/articles/115005251848

    Workarounds if those controls aren’t available:

    • Send a branded welcome email or flow message after confirmation with any relevant links that were not included in the confirmation email.
    • If you require a fully custom DOI email, implement the confirmation process externally and subscribe the profile through the Subscribe Profiles API after confirmation - which would be a more technical/custom solution. 

    2 replies

    Meghan F.Answer
    Community Manager
    September 11, 2026

    Hi ​@DISOA82
    I am happy to answer these questions for you! 

    When using Klaviyo’s editor for the confirmation page, only paid accounts have the ability to add and edit links and source code on this page. If you are on a free plan, that would likely be the reason you are seeing this limitation.

    For a paid account, you can arrange this for the default pages at the account-level or configure custom consent pages for a given list if you want different details to present to those subscribers. 

    This guide shares more details on consent pages for reference: https://help.klaviyo.com/hc/en-us/articles/115005251848

    Workarounds if those controls aren’t available:

    • Send a branded welcome email or flow message after confirmation with any relevant links that were not included in the confirmation email.
    • If you require a fully custom DOI email, implement the confirmation process externally and subscribe the profile through the Subscribe Profiles API after confirmation - which would be a more technical/custom solution. 
    DISOA82Author
    Contributor II
    September 11, 2026

    Thanks for the information!