Contributor IV

Solved

Trigger filter and splits

4 replies
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Hi there,

I have a flow with the trigger “placed order” and a trigger filter “containing item1 or item2 or item3,…” So the flow should only start, if s.o. buys minimum one of these items.

After the trigger I set a conditional split which says “placed order is equal 1”. Does equal 1 means, that the customer bought the first time one of the items from the trigger filter or bought the first time at all (maybe an item, which is not in the trigger filter).

Thanks, Chris

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chloe.strangeAnswer

Community Manager

Okay I understand the question. The trigger will only pull in profiles who satisfied the conditions you included (placed order” and a trigger filter “containing item1 or item2 or item3,…” The conditional split will then split the group of profiles that entered into the flow, so “placed order is equal 1” would be referring to item1, item 2, 3 (what is included in the trigger), not just any item. This article also gives more information on how profiles move through a flow.

~Chloe

chloe.strange

Community Manager

Hi @zellrebell,

Great question! To clarify, what is the goal of including the conditional split in the flow?

You want customers to enter the flow only if they have placed an order for items 1,2, or 3
What do you want to happen next in the flow?

~Chloe

Z

zellrebellAuthor

Contributor IV

Hi Chloe, thanks for your reply.

Yes, only customers shall enter the flow who placed an order for the selected items.

The conditional split is to send the next email only to customers which made their first purchase over all time.

Thanks, Chris

chloe.strangeAnswer

Community Manager

Okay I understand the question. The trigger will only pull in profiles who satisfied the conditions you included (placed order” and a trigger filter “containing item1 or item2 or item3,…” The conditional split will then split the group of profiles that entered into the flow, so “placed order is equal 1” would be referring to item1, item 2, 3 (what is included in the trigger), not just any item. This article also gives more information on how profiles move through a flow.

~Chloe

Z

zellrebellAuthor

Contributor IV

Hi Chloe, perfect, thanks for your answer.

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