Contributor I

Solved

Abandoned cart flow : Magento 2 checkout reclaim URL send me to 404 error

Forum|Forum|5 years ago
February 18, 2021
5 replies
1039 views

Hi there!

I just created my first flow 2 weeks ago and already get some amazing sales, very happy about them. I made a test to abandoned my checkout to validate some changes that I made in my template and when I clicked on the return to cart button which is related to this URL for my Magento 2 store : {{ organization.url|trim_slash }}/reclaim/checkout/cart?quote_id={{ event.Extra.QuoteID }}

it leads me to a 404 error message on my website. As I am working my Magento 2 with the multi-store function (CAN/EN, CAN/FR and USA/EN), is that the reason why I get a 404 error?

Is there any modifcation that I can make to my URL to make it works?

Flows

This topic has been closed for replies.

Best answer by caroline

Hi there,

Unfortunately I think I would need to take a look at your actual account to really advise on this. I would recommend contacting our Support team via email or Live Chat -- they can take a look at your account and help you get this sorted.

One additional note -- I’m not sure if you pasted the URL twice in your post, but it looks like the URL is repeated.

Best,

Caroline

caroline

Klaviyo Alum

Hi there,

What is the rendered URL that the template is taking you to? I would recommend comparing that URL to a valid return-to-cart link. If you provide an example of the faulty URL here I can try to help you troubleshoot further.

Best,

Caroline

Caroline Lu

V

ValerieFAuthor

Contributor I

{{ organization.url|trim_slash }}/reclaim/checkout/cart?quote_id={{ event.Extra.QuoteID }}

Here’s the URL that Klaviyo propose me for the return to cart button in my abandoned checkout flow. As mentionned I work with Magento 2 with multi site.

When I received the email, and I clicked on the link, here’s my website URL :

https://myfireplaceproducts.com/reclaim/checkout/cart?quote_id=54039&utm_campaign=Abandoned%20Cart%3A%20MFP%20-%20CAN%2FEN%20%28YtnaA6%29&utm_medium=email&utm_source=Abandoned%20Cart%20-%20CAN%2FEN&_ke=eyJrbF9jb21wYW55X2lkIjogIlNrVWZiRCIsICJrbF9lbWFpbCI6ICJ2YWxlcmllZm9ydGluMDJAZ21haWwuY29tIn0%3Dhttps://myfireplaceproducts.com/reclaim/checkout/cart?quote_id=54039&utm_campaign=Abandoned%20Cart%3A%20MFP%20-%20CAN%2FEN%20%28YtnaA6%29&utm_medium=email&utm_source=Abandoned%20Cart%20-%20CAN%2FEN&_ke=eyJrbF9jb21wYW55X2lkIjogIlNrVWZiRCIsICJrbF9lbWFpbCI6ICJ2YWxlcmllZm9ydGluMDJAZ21haWwuY29tIn0%3D

and I see that we loose track on the multi-site. Example : myfireplaceproducts.com/ca_en

carolineAnswer

Klaviyo Alum

Hi there,

Unfortunately I think I would need to take a look at your actual account to really advise on this. I would recommend contacting our Support team via email or Live Chat -- they can take a look at your account and help you get this sorted.

One additional note -- I’m not sure if you pasted the URL twice in your post, but it looks like the URL is repeated.

Best,

Caroline

Caroline Lu

Omar

2025 Champion

This is a late reply to this topic but in case others also search for this make sure that if you have a headless setup that this functionality is build in or created otherwise it does not understand it and you'll get this error.

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

Helping E-commerce brands maximize Lifetime Value & Profits with Klaviyo, CRO & CVO - Get your free Audit - https://link.polarisgrowth.com/free-audit

R

rachelgomez

Active Contributor II

4 Ways to Resolve 404 Errors
1. Make Sure the Domain Is Pointing To Your Hosting
2. Fix File Permissions
3. Disable the .htaccess File
4. Restore Backup

Regards,

Rachel Gomez

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