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Contributor I
July 24, 2026
Solved

Abandoned checkout and abandoned cart sending out to same customer

  • July 24, 2026
  • 2 replies
  • 115 views

My customers are getting both the abandoned cart and checkout emails.  How can I make sure they only get one?

Best answer by Bobi N.

@Koz 

in added to cart flow add a filter started checkout zero times since starting this flow (because if they did start it they will receive email from the checkout flow)

2 replies

Bobi N.
Partner - Platinum
Bobi N.Answer
Champion & Partner
July 24, 2026

@Koz 

in added to cart flow add a filter started checkout zero times since starting this flow (because if they did start it they will receive email from the checkout flow)

Head Email Marketing Technician at Flowium
KozAuthor
Contributor I
July 28, 2026

thank you.