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Abandoned checkout and abandoned cart sending out to same customer

  • July 24, 2026
  • 1 reply
  • 25 views

  • Contributor I

My customers are getting both the abandoned cart and checkout emails.  How can I make sure they only get one?

Best answer by Bobi N.

@Koz 

in added to cart flow add a filter started checkout zero times since starting this flow (because if they did start it they will receive email from the checkout flow)

1 reply

Bobi N.
Partner - Platinum
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  • Champion & Partner
  • Answer
  • July 24, 2026

@Koz 

in added to cart flow add a filter started checkout zero times since starting this flow (because if they did start it they will receive email from the checkout flow)