Account setup: cant switch from woocommerce to shopify

Question

Hello all!

When I started setting up the account months ago I selected woocommerce as store option.

In the meantime I switched to Shopify, however Klaviyo keeps asking me to connect to woocommerce in the “welcome setup flow”.

What I already have done:

I clicked on remove integration woocommerce.
I added Shopify integration
reloaded/ log out log in

It continues to ask me to connect to woocommerce.

Any help here?

Thank you :)

ArpitBanjara · Accepted Answer

Hey @marybeansThis is weird, Just wanted to confirm that you did the below?Go to the Integrations tab in Klaviyo.Ensure WooCommerce is not listed among your integrations. If it is, remove it again.Clear your browser cache or try accessing Klaviyo from a different browser to make sure the changes take effect.If the issue still persists, I would suggest to connect to klaviyo’s live chat support and they should be able to look into this in more details.Thank you for being part of this communityBest,Arpit

Anonymous · Answer

Hello ArpitThank you for you reply!Yes I did all the mentioned steps and I believe its a system bug, because the only listed integration is Shopify.Do you know if there is a way to receive support from Klaviyo via the forum? I havent paid for the full subscription yet.Best wishes -Marion

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