Adding a qustionaire to thank you email to allow customers to be added to a list?

Question

I wanted to see if anyone has ever included a check box questionaire in their ‘thank you’ flow to allow customers to tell them more info about themselves. I have a cartilage earrings business and want to know which piercings customers have so I can send them customised emails. I’ve had a look at segments and lists and think that each piercing could have a separate list. I just dont know how to trigger this in my emails? Does anyone have any links to useful content?

essenceofemail · Accepted Answer

That’s a great question. There are many different ways to go about this. For example, you can either have people click on a link and update their profile property based on what they select in the email. Alternatively you can bring them to the site and show them a quiz popup.

When someone clicks an email and you update their profile you would have a flow that would trigger based on that.

Here is how you would update a profile property based on a clicked link.

https://help.klaviyo.com/hc/en-us/articles/115005255248-How-to-update-a-profile-property-when-someone-clicks-a-link#you-will-learn0

Regarding triggering it, you could probably best create a segment that looks for that specific property and then someone would automatically be added, triggering the flow.

https://help.klaviyo.com/hc/en-us/articles/360003040052-How-to-create-a-segment-triggered-flow#you-will-learn0

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