Adding to segment won't trigger flow

Question

Hi there,I’m having trouble figuring out why my flow won’t trigger based on the below.When a profile gets an email they get added to a segment A.When a profile get added to segment A, it should trigger the flow below.But I can’t for the life of me figure out why it doesnt trigger, even when I check the trigger preview all the profiles say they will enter the flow.Could you please help me. Thanks.

Bobi N. · Accepted Answer

@m.linneyWell actually no.. you shouldn't be editing configuration of the segment after the flow is live. That won’t help you add people to the flow. Segments as flow triggers only work if people automatically qualify (meaning they do something to meet the conditions of the segment organically) but not if they qualify by you changing the configurations of the flow.So you should set up the segment as you like it to be and set the segment live. From that moment on every new person that enter the segment organically by meeting the conditions will trigger the flow and for the ones that are already part of the segment yes you have the option to Add past profiles.

Bobi N. · Answer

@m.linneyWhen a profile is already in a segment they won’t be triggering the flow. Or if people enter segment by you adding them with changing segment conditions also they won’t trigger a flow.The only way people trigger a flow from a segment if they automatically on their own qualify to enter the flow, then enter it and will trigger a segment.So the question here is are there people who were automatically added to the segment since you turned the flow live?If not then that is the reason why no one triggered it. If yes then check maybe some flow filter is stopping them from getting it.

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