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Contributor I
November 29, 2024
Solved

Campaign Email can not be send but domain setting is verified

  • November 29, 2024
  • 1 reply
  • 29 views

How can I fix the issue?

This topic has been closed for replies.
Best answer by stephen.trumble

Hey ​@Jacky 

Welcome to the community and happy BFCM! While I don’t have access to your account I have reached out to our support team for help with this. One of your campaigns was sent but the other was not because you had Smart Sending turned on, meaning that they weren’t sent the campaign because they were sent another campaign within the sending timeframe you have set in your account. Find more info here: https://help.klaviyo.com/hc/en-us/articles/115002779311

1 reply

stephen.trumble
Klaviyo Alum
November 29, 2024

Hey ​@Jacky 

Welcome to the community and happy BFCM! While I don’t have access to your account I have reached out to our support team for help with this. One of your campaigns was sent but the other was not because you had Smart Sending turned on, meaning that they weren’t sent the campaign because they were sent another campaign within the sending timeframe you have set in your account. Find more info here: https://help.klaviyo.com/hc/en-us/articles/115002779311

-Stephen