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Campaign Email can not be send but domain setting is verified

  • November 29, 2024
  • 1 reply
  • 18 views

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How can I fix the issue?

Best answer by stephen.trumble

Hey ​@Jacky 

Welcome to the community and happy BFCM! While I don’t have access to your account I have reached out to our support team for help with this. One of your campaigns was sent but the other was not because you had Smart Sending turned on, meaning that they weren’t sent the campaign because they were sent another campaign within the sending timeframe you have set in your account. Find more info here: https://help.klaviyo.com/hc/en-us/articles/115002779311

1 reply

stephen.trumble
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  • Klaviyo Alum
  • 1515 replies
  • Answer
  • November 29, 2024

Hey ​@Jacky 

Welcome to the community and happy BFCM! While I don’t have access to your account I have reached out to our support team for help with this. One of your campaigns was sent but the other was not because you had Smart Sending turned on, meaning that they weren’t sent the campaign because they were sent another campaign within the sending timeframe you have set in your account. Find more info here: https://help.klaviyo.com/hc/en-us/articles/115002779311