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Contributor II
OliArce
Contributor II
Jul 18, 2023 11:18 PM UTC
Solved

Can someone help me with a Vtex and Klaviyo Integration

I made the Klaviyo integration thru Vtex as an app, but my flows are not working. I´m not able to see the Vtex events in the metrics list. The only ones that appear in the list are the Shopify ones. Does any one know how can I verify that the integration is working correctly, and make the event list appeat in my flows?

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Brian Turcotte
Brian TurcotteAnswer
Klaviyo Alum
Jul 19, 2023 3:53 PM UTC

Hi @OliArce!

May I ask if you’re using the partner integration that’s documented here?

 

Since this is not a native Klaviyo integration (it was developed by a third-party), troubleshooting it is beyond the scope of Klaviyo’s Community & Support. However, I was able to locate the Installation Guide here:

 

And the support email of the group that created the integration:

 

I would recommend reaching out to that email with this question, since they have more insight into the inner-workings of the integration.

 

Best,

Brian

 

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3 replies

Brian Turcotte
Brian TurcotteAnswer
Klaviyo Alum
Jul 19, 2023 3:53 PM UTC

Hi @OliArce!

May I ask if you’re using the partner integration that’s documented here?

 

Since this is not a native Klaviyo integration (it was developed by a third-party), troubleshooting it is beyond the scope of Klaviyo’s Community & Support. However, I was able to locate the Installation Guide here:

 

And the support email of the group that created the integration:

 

I would recommend reaching out to that email with this question, since they have more insight into the inner-workings of the integration.

 

Best,

Brian

 

    Contributor II
    OliArceAuthor
    Contributor II
    Jul 19, 2023 3:56 PM UTC

    Thanks so much!!! Really appreciate it

      Contributor II
      valen
      Contributor II
      Feb 20, 2024 1:45 PM UTC

      Hi, how are you?. Did you manage to create an abandoned cart flow from this integration?
      The flow works for me, but I can't find what event to set so that people receive the products they abandoned in the mail.

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