Contributor I

Solved

Can't add Klaviyo Review on my shopify store

6 replies
382 views

Hi,

I tried a few times to add the new Klaviyo app on Shopify store, but kept failing with an error message attached...Does anyone know how this issue to be solved?

This topic has been closed for replies.

Brian TurcotteAnswer

Klaviyo Alum

Hi @JC12345!

I would recommend contacting support for this topic since it’s likely an account-specific issue:

https://help.klaviyo.com/hc/en-us/articles/115001002272

Best,

Brian

Brian TurcotteAnswer

Klaviyo Alum

Hi @JC12345!

I would recommend contacting support for this topic since it’s likely an account-specific issue:

https://help.klaviyo.com/hc/en-us/articles/115001002272

Best,

Brian

R

RM124

Contributor I

Hi there,

I’m finding that when I have done the integration for the Klaviyo widget, even though I have been following the correct process through the default products page. The widget is only showing on one page.

Please help

Brian Turcotte

Klaviyo Alum

Hi @RM124!

May I ask if you are using a Shopify vintage or 2.0 theme?

The directions differ slightly and may result in the issue you’re experiencing:

Learn how to install reviews widgets on a Shopify 2.0 theme.
Learn how to install reviews widgets on a Shopify vintage theme.

Best,

Brian

R

RM124

Contributor I

Hi there

I am using Dawn 11.0 theme… is this vintage?

please let me know

C

clerrmerr

Contributor II

Hi there,

I’m finding that when I have done the integration for the Klaviyo widget, even though I have been following the correct process through the default products page. The widget is only showing on one page.

Please help

I have the same problem and have reached out to support. Were you able to find a solution?

C

clerrmerr

Contributor II

I ended up modifying the code myself to get it to work.

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