Problem Solver I

Solved

Can't change Brand name in SMS messages

5 replies
605 views

Hello - when a welcome SMS message is sent via a flow - there is a typo in the Brand name. It should read Fungimental. I have corrected it in the account settings - but the typo still shows. Am I missing something? I tried re-creating the text alert in the flow. I also tried cloning the flow. Do I need to start again with a new flow to pick-up the change? ...and is that the ONLY way? Going to be a right ball ache!

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stephen.trumbleAnswer

Klaviyo Alum

Hey @gordonlangley

Thanks for asking the community for help with your branded sender ID. You have actually done everything I would suggest trying to solve the problem. I would contact support to have them take a look in your account to see how to best get your sender ID to update to the correct name.

-Stephen

stephen.trumbleAnswer

Klaviyo Alum

Hey @gordonlangley

Thanks for asking the community for help with your branded sender ID. You have actually done everything I would suggest trying to solve the problem. I would contact support to have them take a look in your account to see how to best get your sender ID to update to the correct name.

-Stephen

gordonlangleyAuthor

Problem Solver I

Hmmm… so half the problem seems to have solved itself overnight - I can’t contact support directly without a paid account - which is a shame as I’m road testing Klaviyo as an alternative to Mailchimp.

stephen.trumble

Klaviyo Alum

Hey @gordonlangley

You should still have access to Klaviyo email support for the next 60 days even as a free account.

-Stephen

gordonlangleyAuthor

Problem Solver I

Thanks @stephen.trumble - I’ve emailed them with a link to this post - see what happens

gordonlangleyAuthor

Problem Solver I

Quick update @stephen.trumble - the support team have been quick to respond and are dealing with the issue - thanks for the tip

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