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Contributor I
February 15, 2021
Solved

Can't edit flow, leading to white screen

  • February 15, 2021
  • 20 replies
  • 1923 views

Hello guys,

 

Can someone help please, I cannot edit a flow for some reason. whenever I click on the welcome series flow it goes to a white screen. How to fix this?

WHENEVER I CLICK ON THIS

 

Thanks in advance!

 

Regards,

Simeon

 

This topic has been closed for replies.
Best answer by Bobi N.

@sims0702 

This sounds to me more like temporary loading error which should be fixed on its own.. but just for any case to mention if this is not your personal account to edit flows make sure you have Admin access.. other way you won’t be able to edit flows.

20 replies

Contributor I
August 2, 2022

got the same problem...

Contributor I
August 2, 2022

I have access to literally everything, except when I go to review/schedule, I get this white screen of doom.  Oddly enough though, when I go back to the main campaigns screen, even though I have recently made edits, that is not reflected in the last edited date, even though the edits saved.  I have tried clearing cache and cookies, Incognito mode, an entirely different browser, signing in and out, and nothing is fixing this.  I’m about to try cloning and see if that works.  I hope it works, but that would also be pretty irritating to have to do that as a fix.

Update: Cloning the campaign does not work to get past this error.

Update: Issue seems to have fixed itself.

Contributor I
August 2, 2022

same white screen issue when trying to schedule an email 

Larry
Contributor I
Contributor I
August 2, 2022

How is this issue not fixed over 1yr after first reported?

Not only flows are leading to white screen, now “support” site is also dead.

Is anybody on your dev team handling this please?

Contributor I
August 2, 2022

Same issue here when trying to schedule an email. Additionally, clicking the Support tab goes to a white screen of death as well.

 

Occurring on multiple browsers, no ad-blockers or VPN.

Contributor I
August 2, 2022

Same issue here. Im trying to send a campaign and when clicking the review -button, there is only a blank white screen. I have tried everything that others have also tried above and nothing works, the same blank white screen is still there. 

 

EDIT : now it just started to work again. 

alex.hong
Klaviyo Alum
August 2, 2022

An earlier release caused an error when trying to load certain pages in Klaviyo, and this has since been rolled back.  Please try accessing the page in Klaviyo where you were seeing a blank page again, and if you still see a blank page please let us know

Contributor III
August 8, 2022

It’s been happening again today intermittently. Difficult to complete building a flow when you can’t get to it.

Contributor I
August 25, 2022

I’ve been getting this error all week. Have tried clearing cache, refreshing browser window, signing in + out, etc. Not working. 

I can go from the dashboard to the list of flows, but when I try to click into a flow to edit it, it just goes to a white screen. 

Need to get in + be able to use this functionality — can you please advise on when this will be resolved? Thank you. 

alex.hong
Klaviyo Alum
August 26, 2022

Hello @ashleyjoggy @Jhall ,

I would highly recommend contacting support and providing your browser’s dev console in a screenshot so that they can troubleshoot your account internally and look into it.