Can we remove empty Product Categories?

Thanks for the response!

We are using a custom catalog feed, in form of multiple JSON URLs. We have updated them about a week ago, cleaning up the categories. But the previous categories are still showing up in any search fields related to Product categories.

 

(the list of categories shown contains only categories that we have already removed)

@Taylor Tarpley 

Hi @Aram Becker,

Since you’re using a custom catalog  I’d suggest reaching out to our awesome awesome support team to investigate this further for you! 

-Taylor 

Hi @Taylor Tarpley , is the best action when you have a custom catalog and old categories that you want removed still to contact support? Or is there a way to delete them from the control panel somewhere.

Thanks,

Peter

Hey @onlineretailguy,

If you needed old categories removed you would still want to reach out to our wonderful Support team. Typically, this would entail purging your catalog and having you re-syncing it. 

I typically wouldn’t suggest this unless there was a real need for it. Older categories are oftentimes still present since they are representative of past historical data. Removing them could make it harder (but not impossible) if you wanted to create segments or filters to target these older categories. 

David