Can you create a list or segment without e-mail adresses?

Forum|Forum|4 years ago
February 28, 2022
5 replies
312 views

I have created a short survey to get customer feedback about my product.
I want to keep the survey as accessible as possible and make the commitment to fill in the survey as small as possible. That’s why i don't want to ask for their e-mail.
The purpose of this survey is not to collect e-mail addresses, but honest feedback.
I made a list to collect the data, but after filling in the survey, nothing gets added to the list. I also tried to create a segment, but that didn't work either.
Do you know how i can collect the data without customers having to fill in their e-mail address?

Thanks!

This topic has been closed for replies.

Best answer by alex.hong

Hi there @Bluelion,

Welcome to the Community.

Unfortunately, Klaviyo doesn't currently have a true surveys feature, although we do have existing integrations with Typeform or Wufoo, which might be a good fit for your use case. Have you read through our guide, Include Ratings Links or NPS Surveys in an Email? It details how to send out a survey in an email (that you could send after a customer purchases).

All the best,

Alex

alex.hongAnswer

Klaviyo Alum

Hi there @Bluelion,

Welcome to the Community.

Unfortunately, Klaviyo doesn't currently have a true surveys feature, although we do have existing integrations with Typeform or Wufoo, which might be a good fit for your use case. Have you read through our guide, Include Ratings Links or NPS Surveys in an Email? It details how to send out a survey in an email (that you could send after a customer purchases).

All the best,

Alex

B

BluelionAuthor

Contributor I

Hi Alex, thanks for your rely!
I made the survey as a signup form with customized properties.

This signup form is embedded on my website.

I have done this before and this way i can see the data of the customized properties in the profiles, but because i dont ask for e-mail addresses, it seems that the profiles are not added to the list or segment.
Do you know how I can fix this?

Thanks again for your reply!

alex.hong

Klaviyo Alum

Hey there @Bluelion,

One way I can see this working though is if the form was able to recognize the cookied profile when this feedback was submitted. Otherwise that feedback data wouldn't be assigned/associated with any particular profile and essentially be lost. This is expected behavior even for a signup form built in Klaviyo with custom fields. If we're not able to associate those fields to the profile with an email address, then we couldn’t add profiles to a list or segment.

I would again advise to use a third party integration such as Typeform to collect feedback.

All the best,

Alex

B

BluelionAuthor

Contributor I

Thanks Again for sharing your knowledge Alex.
So one way or another, i will have to ask for e-mail in order to see the data?

Jim

alex.hong

Klaviyo Alum

Hey there @Bluelion,

No problem. I’d take a look at our existing integrations with Typeform or Wufoo and see which works best for what you are trying to accomplish.

Thanks!
Alex

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials