+2Hello,
I wanted to update the payment method and then a 6-digit-code is send to a phone number. I dont have access to that number anymore. In the settings I cant find anything to change the number and two factor authentification is turned off anyway.
Can you help me with that? I cancelled my Plan and now I cant ask directly in the chat wich is very sad…
Sincerely Mike
Best answer by chloe.strange
Hi
Thank you for being a community member! I am sorry that you are having an issue with accessing your account. It sounds like this may be an issue with a new device. Please submit a request here and select ‘new device code’ and then let me know if this continues to be an issue.
~Chloe
+42Hi
Thank you for being a community member! I am sorry that you are having an issue with accessing your account. It sounds like this may be an issue with a new device. Please submit a request here and select ‘new device code’ and then let me know if this continues to be an issue.
~Chloe
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