Change Accounts phone number

Forum|Forum|3 years ago
February 20, 2023
1 reply
635 views

Hello,

I wanted to update the payment method and then a 6-digit-code is send to a phone number. I dont have access to that number anymore. In the settings I cant find anything to change the number and two factor authentification is turned off anyway.

Can you help me with that? I cancelled my Plan and now I cant ask directly in the chat wich is very sad…

Sincerely Mike

This topic has been closed for replies.

Best answer by chloe.strange

Hi @UniquePrints,

Thank you for being a community member! I am sorry that you are having an issue with accessing your account. It sounds like this may be an issue with a new device. Please submit a request here and select ‘new device code’ and then let me know if this continues to be an issue.

~Chloe

chloe.strangeAnswer

Community Manager

Hi @UniquePrints,

Thank you for being a community member! I am sorry that you are having an issue with accessing your account. It sounds like this may be an issue with a new device. Please submit a request here and select ‘new device code’ and then let me know if this continues to be an issue.

~Chloe

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