Solved
Changed to Test Account, how o change back?!?
Hi,
Unfortunately we changed our working free account into Test Account (was a misunderstanding)
As far as we can see now, it's not possible to change it back…?
Can anyone help us out?
bluesnapperAnswer
Champion & Partner
May 13, 2024
No problem
I don’t have any free accounts but sometimes chatbots will connect you if you repeatedly say “speak to agent”. May not work with Klaviyo free plan...
Unfortunately, I think you will need Klaviyo's support. I guess your next step depends on whether it's worth creating a new account. If not, you can take out the minimum paid subscription (20 USD) to get support for your existing account.
That upgrade does come with other benefits: increased sending limits and removal of Klaviyo branding. You can cancel a paid plan to switch back to a free one should you wish to do so, but with no refund.
Sorry, I can't be of more help (I am not a Klaviyo employee, just a messenger 🙂)
Regards
Andy
https://bluesnapper.com - Klaviyo Champion '24 & Partner