Skip to main content
Solved

Create Trigger for Order delivered

  • February 20, 2023
  • 2 replies
  • 1754 views

Forum|alt.badge.img+2

Hi guys, 

I need to contact my customers once the product arrived, is there the possibily to create a custom trigger to contact my customers after the product has been arrived?

 

Thank you for your attention,

have a great day,

Federico, from Italy

Best answer by retention

Hi @federicolugli, welcome to the community!

In order for you to trigger a Flow in Klaviyo based on a product arrival, you need a Custom Event that signals from your shipping carrier to Klaviyo when a product has arrived and left the carrier. 

There are a few Klaviyo Technology Partners that I’ve worked with that support this as part of their integration into Klaviyo.

But there may be many others in the Integration Directory : Shipping/Logistics that you may want to explore.

Alternatively, if you only need approximate times an item arrives and depending on which ecommerce platform you have, there is typically a “Fulfilled Shipment” event.  This typically happens at the time you mark an order as “Fulfilled” and have a shipping label produced and ready to go out.

You can approximate the time after an order is Fulfilled (example: 3 Days Delay) for when you think the customer will receive their order and add this as a time delay in a Flow that’s triggered on “Fulfilled Order or Fulfilled Shipment.”

Hope this helps!

View original
Did this topic or the replies in the thread help you find an answer to your question?

2 replies

retention
Partner - Platinum
Forum|alt.badge.img+62
  • 2025 Champion
  • 944 replies
  • Answer
  • February 20, 2023

Hi @federicolugli, welcome to the community!

In order for you to trigger a Flow in Klaviyo based on a product arrival, you need a Custom Event that signals from your shipping carrier to Klaviyo when a product has arrived and left the carrier. 

There are a few Klaviyo Technology Partners that I’ve worked with that support this as part of their integration into Klaviyo.

But there may be many others in the Integration Directory : Shipping/Logistics that you may want to explore.

Alternatively, if you only need approximate times an item arrives and depending on which ecommerce platform you have, there is typically a “Fulfilled Shipment” event.  This typically happens at the time you mark an order as “Fulfilled” and have a shipping label produced and ready to go out.

You can approximate the time after an order is Fulfilled (example: 3 Days Delay) for when you think the customer will receive their order and add this as a time delay in a Flow that’s triggered on “Fulfilled Order or Fulfilled Shipment.”

Hope this helps!


Forum|alt.badge.img
  • Contributor I
  • 2 replies
  • April 8, 2024

We have a Shopify app called Tracktor that tracks the status of 1500+ carriers. We also have an automation app called MESA that can automatically fire an event in Klaviyo when a fulfillment status change happens.

 

I just put together a workflow template to trigger a klaviyo event when an order is delivered.