Customer signs up for email but profile says "never subscribed" and Flow emails won't send

Forum|Forum|1 year ago
September 8, 2024
2 replies
276 views

I’m at my wits end! I hope someone can help me.

I am using Klaviyo for my new Shopify store. My Shopfiy page has a standard email signup form at the bottom. When someone enters their email address and replies to the opt-in email, their profile shows up in Klaviyo. But their Klaviyo profile says “Never subscribed” and my welcome Flow emails won’t send.

I also have an abandoned cart Flow and that one works fine.

Thank you in advance for your help!

This topic has been closed for replies.

Best answer by annasophiefc

Hi @Rick

This could possibly be because your list has double-opt in, which sends them a confirmation message. Until they have confirmed this message, the subscriber will remain in “Never subscribed” status.

If you wish to change this, go to the list, then “Settings” and then “Consent” to change it to single opt-in.

I hope this helps!

annasophiefcAnswer

2025 Champion

Hi @Rick

This could possibly be because your list has double-opt in, which sends them a confirmation message. Until they have confirmed this message, the subscriber will remain in “Never subscribed” status.

If you wish to change this, go to the list, then “Settings” and then “Consent” to change it to single opt-in.

I hope this helps!

Champion & Klaviyo Partner based in Aarhus, Denmark. It is all about communicating the right message to the right people at the right time!

A

Anonymous

Thank you, that did it!

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