Double Opt In sending twice

I have set up a klaviyo pop up on my shopify for email sign in, with double opt-in enabled.

Subscribers are receiving two seperate double opt-in emails, where I want them to receive only one.

The first is my custom/branded double opt-in email that is saved as my default (which I want to keep).

The second is a klaviyo default opt-in email, not customised with my branding.

I can’t figure out where the second one is coming from and how to disable it, can somebody help?

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Best answer by DishaM13

Hi @EW123456789

Thank you for sharing your query with us!

Yes, there is a way to resolve it. Please follow the steps below:

Find which list (where profiles/customers are syncing from Shopify to Klaviyo) is selected in your Shopify integration with Klaviyo.
Click on the identified list.
Navigate to the list's settings.
Click on the "Consent" tab.
At the bottom of the page, you will find the opt-in options.
Change the selection to "Single Opt-In". It might currently be set to "Double Opt-In", which is why you are receiving the opt-in confirmation emails from Klaviyo.By switching to single opt-in, you will no longer receive the opt-in confirmation emails from klaviyo

Hope this helps!

Partner

Hi @EW123456789

Thank you for sharing your query with us!

Yes, there is a way to resolve it. Please follow the steps below:

Find which list (where profiles/customers are syncing from Shopify to Klaviyo) is selected in your Shopify integration with Klaviyo.
Click on the identified list.
Navigate to the list's settings.
Click on the "Consent" tab.
At the bottom of the page, you will find the opt-in options.
Change the selection to "Single Opt-In". It might currently be set to "Double Opt-In", which is why you are receiving the opt-in confirmation emails from Klaviyo.By switching to single opt-in, you will no longer receive the opt-in confirmation emails from klaviyo

Hope this helps!

Disha Sharma | Transforming Klaviyo into your brand’s favorite profit center. https://www.mavlers.com/klaviyo-email-marketing-agency

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