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Double trigger in welcome series

  • October 24, 2023
  • 3 replies
  • 119 views

Nachin
Problem Solver I
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Hello klaviyo community!

I have a problem with my welcome email series. I have created a simple flow where users who leave their email sign up to my newsletter after a double opt-in. The problem is that after activating the trigger, two very similar versions of the email are sent (some changes in the format and some phrases that I have been modifying). I understand that it is sending the last version of the email I created and a previous version but I can't find the second version to cancel it. I only have one flow created and it only sends one email, does anyone know what this could be due to?

 

Thank you very much
Nachin.

 

Best answer by Nachin

Hello @ebusiness pros thank you so much for your response. We already found the solution, it was another different email coming from the validation page! 

 

Best,

Nachín

This topic has been closed for replies.

3 replies

ebusiness pros
Partner - Platinum
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Hi @Nachin, I’m sorry to hear you’re encountering this issue! That sounds so frustrating. 

 

@Taylor Tarpley @stephen.trumble - this seems like there’s a Klaviyo bug causing the error… Is this something either of you could help alert the product team to please?

 

Warmly,

Gabrielle 

 

Klaviyo Champion & Marketing Lead at ebusiness pros


Nachin
Problem Solver I
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  • Author
  • Problem Solver I
  • Answer
  • October 24, 2023

Hello @ebusiness pros thank you so much for your response. We already found the solution, it was another different email coming from the validation page! 

 

Best,

Nachín


ebusiness pros
Partner - Platinum
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That’s great to hear @Nachin