email collection box showing up on pages not assigned to

Question

Hi there, I have a email collection Lightbox set to a page titled hht2. that page is password protected for now, until I launch my funnel. somehow emails are coming through klaviyo and it says the source is Facebook… the only links I have on Facebook are for Facebook ads I am running to my home page (healthyhometransformation.com)… when I go to that site, I do not see the email box and neither can anyone else who checks, yet somehow people are seeing this box. the only thing that I can think of is there might be a glitch and it is popping up for some or all people. who click on links from my Facebook ads?!!

stephen.trumble · Accepted Answer

Hey @hht123I'm sorry for my confusion, I hadnever heard a signup form called a lightbox and when I googled it, there was a third party tool that i thought you were using. Can you share the settings for the signup form targeting and behaviours?

stephen.trumble · Answer

Hey @hht123Welcome to the Klaviyo Community. Thanks for coming here to ask!Lightbox is another third-party tool you are using correct and not a Klaviyo signup form? Because this signup form is not createdwithKlaviyo it is difficult to troubleshoot why customers are able to see it on your password page. However,I would suggest checking your Facebook lead adssignup form to make sure the redirect URL sends your customersto your homepage only and not to any page that containshealthyhometransormation.com,I would also check out Lightbox’s documentationfor possible answers as it is their signup form you are using.

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