email for active on site

Question

Hi,I am trying to create a email flow for active on site, however I don’t understand how would this flow. How do the emails get connected to this flow. Thanks

alex.hong · Accepted Answer

Hi there @SK789,Thanks for sharing with the Community.The first thing I would recommend is you looking at our Help Center article regarding Onsite Tracking.Then make sure you have a proper integration that will support the active on site metric and that the data is properly being tracked/stored.There are three key ways Klaviyo will be able to identify a site visitor for onsite tracking purposes:If someone has, at some point, clicked through a Klaviyo email to your websiteIf someone has, at some point, subscribed/opted-in through a Klaviyo formIf someone has, at some point, logged into your site and you have identify tracking installedAfter that you can create a flow using the active on site metric as a trigger.Hope that helped,Alex

SK789 · Answer

Hi there@SK789,Thanks for sharing with the Community.The first thing I would recommend is you looking at our Help Center article regarding Onsite Tracking.Then make sure you have a proper integration that will support the active on site metric and that the data is properly being tracked/stored.There are three key ways Klaviyo will be able to identify a site visitor for onsite tracking purposes:If someone has, at some point, clicked through a Klaviyo email to your websiteIf someone has, at some point, subscribed/opted-in through a Klaviyo formIf someone has, at some point, logged into your site and you have identify tracking installedAfter that you can create a flow using the active on site metric as a trigger.Hope that helped,AlexHi Alex,Thanks for the reply. I can see how someone could be triggered by an email list.Do you have any more information about this? For example, if somebody lands on the site and signs up, they are automatically included in the 'Welcome series.' However, if they browse a product or abandon the site before completing their purchase, they will join the other flows which I have set up. How do I prevent them from receiving endless emails? I have the following email flows set up:welcome seriesabandon cartsite abandonmentbrowse abandonmentAll tracking is up and running - thanks!RegardsS.K

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