+3Hi. I’ve just created my first campaign and sent a test to myself. I added an “Unsubscribe” text box and personalized it, and everything is working fine.
However, when I receive the email, there is a placeholder at the bottom underneath my email:
When you click on the link, it sends you to this page:
How to I assign this link to go to my personalized “Unsubscribe” page?
Best answer by JessFosnough
Hi
Just a quick question - when you sent the test email, did you use the Preview & Test button within Klaviyo? If so, I then I believe Klayiso doesn’t consider it a “real” emaill, so it doesn’t have a real unsubscribe link.
My suggestion is to clone your campaign and create a list or segment that only includes your email, and then actually send the campaing to yourself. Hopefully the placeholder will now link correctly - if not, please let me know!
Jess
+24Hi
Just a quick question - when you sent the test email, did you use the Preview & Test button within Klaviyo? If so, I then I believe Klayiso doesn’t consider it a “real” emaill, so it doesn’t have a real unsubscribe link.
My suggestion is to clone your campaign and create a list or segment that only includes your email, and then actually send the campaing to yourself. Hopefully the placeholder will now link correctly - if not, please let me know!
Jess
+18Hope this helps!
+42Hi
In addition to what the other lovely Community members mentioned, I can see by the Klaviyo logo at the bottom of your email that you are likely using the free version of Klaviyo. If you upgrade to a paid Klaviyo account, this logo section is automatically removed, and it may also remove the additional unsubscribe footer section if they are linked to the same logic.
Hope this helps!
-- Ashley Ismailovski
+3Hi
Just a quick question - when you sent the test email, did you use the Preview & Test button within Klaviyo? If so, I then I believe Klayiso doesn’t consider it a “real” emaill, so it doesn’t have a real unsubscribe link.
My suggestion is to clone your campaign and create a list or segment that only includes your email, and then actually send the campaing to yourself. Hopefully the placeholder will now link correctly - if not, please let me know!
Jess
Hi Jess. Thank you SO much! It was a “Preview”, so that does make sense. (I think I actually may have read something like that somewhere!)
+3Hope this helps!
Hi Chelsea. Thank you. I did make use of that link, and followed the instructions, that’s why I was confused! I think Jess may be right about it being a “preview” thing.
+3Hi
In addition to what the other lovely Community members mentioned, I can see by the Klaviyo logo at the bottom of your email that you are likely using the free version of Klaviyo. If you upgrade to a paid Klaviyo account, this logo section is automatically removed, and it may also remove the additional unsubscribe footer section if they are linked to the same logic.
Hope this helps!
-- Ashley Ismailovski
Hi Ashley. Thank you for that. I’ll let my client know if they’d like to go that route.
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