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Contributor I
December 3, 2023
Solved

Error Message when setting up Google Ads Integration and creating a new audience

  • December 3, 2023
  • 5 replies
  • 201 views

I’m setting up a new integration for Google Ads, however, when i am prompted to create a new audience I get an error message

Could not create audience

We encountered the following error: "{errorMessage}" Please check values and try again.”

 

    This topic has been closed for replies.
    Best answer by Brian Turcotte

    Hi @daveCC!

    Just checkin in - is this issue still occurring?

    Best,

    Brian

    5 replies

    bluesnapper
    Partner
    Champion & Partner
    December 4, 2023

    Welcome to the community @daveCC 

    Apologies if you’ve checked this, but does davetest already exist as an audience in your Google Ads account? Your new audience name needs to be unique.

    Regards

    Andy

    https://bluesnapper.com - Klaviyo Champion '24 & Partner
    daveCCAuthor
    Contributor I
    December 6, 2023

    Thanks bluesnapper, 

     

    unfortunately, have already tried with a number of different audience names that don’t exist and still get the same answer.

    Brian Turcotte
    Klaviyo Alum
    February 8, 2024

    Hi @daveCC!

    Just checkin in - is this issue still occurring?

    Best,

    Brian

    Contributor IV
    July 1, 2024

    I have a similar problem, the error message is: “We are unable to create the audience at this time. Please try again later.”

     

    All goes well until the point I’m trying to Select an Audience → Create an audience.

     

    What went wrong?

     

    Thx,

     

    Attila

     

    kaila.lawrence
    Community Manager
    Community Manager
    July 1, 2024

    @Sol Deli I see you opened another thread with this question. Let’s chat there.